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Career Development, Promotion,

Taking control of your career
Published by Iperform on 24 June 2014

Moving from one place to another can be a way to move along the career pipeline. However what if you prefer to stay in the same business and progress? What are some simple guidelines for getting ahead & taking control of your own career development?

Sales, Marketing, PR, Public Relations, Recognition, Training, Leadership

FRONT OF MIND
Published by Iperform on 03 June 2014

Towards the beginning of my career I had the opportunity to work as Public Relations Manager for a leading international 5 star hotel. As part of my induction into the role I spent time in a sister hotel and learned an important lesson from my colleague...

Sofitel So Singapore, General Manager, Tony Chisholm, Accor Hotels

CLIENT INTERVIEW: TONY CHISHOLM - SOFITEL SO SINGAPORE
Published by Iperform on 16 May 2014

Congratulations to Accor Hotels on opening their first property in Singapore for the Sofitel brand on 31st May - the evocatively named SO SINGAPORE. General Manager Tony Chisholm has the enviable responsibility of bringing this exciting new project to life. SO SINGAPORE's training partner, iperform, asks Tony what makes this hotel SO different!

Experience Economy, exceeding customer service expectations

THE "EXPERIENCE ECONOMY" GOES BEYOND SERVICE
Published by Iperform on 03 April 2014

We have left the 'Service Economy' and are now in the 'Experience Economy'. Service pure and simple, is not enough any more - the service we provide is now just part of the experience, but does not define the entire experience.

CREATIVE CULTURE TRAINING PROGRAM CREATIVE THINKING CREATIVITY TEAM LEADER

HOW TO FOSTER A CREATIVE CULTURE
Published by Tim Millett on 18 March 2014

A particular area of interest for many businesses revolves around the concept of creativity and how it can be applied in the work environment. Having written a number of books on the subject, Edward de Bono can be surmised to say that probably the biggest obstacle to the discovery of creative solutions lies in the issue of time. Read on...

SMALL GESTURES GREAT IMPACT FIRST IMPRESSIONS SERVICE TRAINING

SMALL GESTURES : GREAT IMPACT
Published by Tim Millett on 18 March 2014

First impressions count, right? So imagine my pleasant surprise on arrival in the "Madeleine Room" where I was to conduct training to find at every place around the u-shaped table was a namesake "madeleine" (a small French cake) and a glass of freshly squeezed orange juice. It was very much on theme for the hotel where I was training, and created a positive benchmark for the rest of the day. But that's only the beginning of the story...

EXCEL AT CUSTOMER SERVICE BY FOLLOWING A FEW EASY STEPS

EXCEL AT CUSTOMER SERVICE BY FOLLOWING A FEW EASY STEPS
Published by Tim Millett on 09 October 2013

Providing the best customer service 24/7 isn't always an easy proposition. Regardless, customer service experts stress that by following these tips businesses can improve their image and effectiveness in this very important field.

GREAT CUSTOMER SERVICE IN JUST A FEW STEPS
Published by Tim Millett on 09 October 2013

Providing good customer service is incredibly important in the new digital age of business. However, with the revolution in the service industry, customers now expect to be given service that is not only effective but of the highest quality.

TIPS TO TRANSFORM YOURSELF INTO AN EFFECTIVE LEADER
Published by Tim Millett on 09 October 2013

Some people are born leaders, while others become leaders by acquiring and cultivating certain traits and skills. If you're in the second camp and looking to grow into a successful leader, here are some tips that can transform your career.

ESSENTIAL LEADERSHIP TRAITS FOR SUCCESS
Published by Tim Millett on 09 October 2013

Leaders are a special breed - a committed and talented leader can single-handedly turn a company from good to great. While leaders come in all shapes, sizes and colours, and even hold all different manners of creeds, there are a number of traits that they

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