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EXCEL AT CUSTOMER SERVICE BY FOLLOWING A FEW EASY STEPS

Tim Millett
Published by Tim Millett
09 October 2013

Providing the best customer service 24/7 isn’t always an easy proposition. Regardless, customer service experts stress that by following these tips businesses can improve their image and effectiveness in this very important field.

Keeping your customer service linked to the services you provide and your brand identity is essential. Not only does this link your customer service providers intrinsically to the services you provide, but it keeps them knowledgeable about the solutions to any potential problems.

Businesses should also be mindful to field concerns in an open-minded manner. Customer service calls or emails are great ways to gather feedback on your business without having to ask for it. Providing great customer service can simply be the gateway to fine tuning your business.

Ultimately, don’t patronise your customers or talk down to them. Even killing them with kindness can backfire. All concerns should be fielded in a respectful and prompt manner so that problems can be quickly resolved.

Source: http://www.hrzone.com/topic/top-50-tips-achieving-customer-service-excellence/139931

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