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About Us

i perform represents a long term passion for the design and delivery of powerful training programs and business coaching. Our training modules are proven and adaptable, to ensure they will positively impact the performance of individuals and organisations alike. i perform’s clients include emergent SMEs and large corporations across a diverse industry spectrum.

Based in Australia and Macau, i perform's programs are tailored to our clients needs and delivered globally, in a variety of languages.

 

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Michael Jackson

  
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Tim Millett

  
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Kelley Wacher

  
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Based in Australia and Macau, Michael is no stranger to the demands of managing a successful and productive business, having lead his consultancy and training firm in Asia Pacific for twenty years. Here he incorporates the delicate arts of project and cultural management which combine with his customer service, sales and management experience in world class organisations specialising in retail, hospitality and the government sectors. Animating content and motiviating groups with his cheerful and sincere style as a facilitator and trainer Michael also utilises his passion, analytical skills and extensive experience to identify, develop and apply solutions.

EXPERTISE

  • Project Management
  • Sales, Service and Negotiations
  • Sales, Service and Standards auditing
  • Housekeeping / Butler / Stewarding Management
  • Organisational and Management Development
  • Communication and Interpersonal Relationships

LANGUAGES

  • English
  • Bahasa Indonesia
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With his engaging delivery style and customised, results-driven solutions, Timothy has built an impressive international reputation as a Trainer and Facilitator across a broad range of industries. Having extensive experience as a Senior Manager, Consultant, Trainer and Facilitator, his specialty lies in Leadership, Sales and Service. As a graduate of the distinguished hotel school, Ecole Hôtelière de Lausanne, Timothy has extensive experience within some of the most respected global organisations in the Hospitality industry.

EXPERTISE

  • Leadership Development
  • Sales, Communication and Negotiation
  • Front Office & Guest Relations
  • Effective Personal Organisation
  • Development of Strategic Service Values
  • Development of Team and Corporate Culture

LANGUAGES

  • English
  • French
  • German
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Based in Australia, Kelley Wacher is a dynamic presenter, facilitator and NLP master practitioner who establishes a foundation of trust and rapport with clients to deliver strong and effective results. Having spent more than 20 years in hospitality sales and customer service, Kelley is passionate about what she believes is at the heart of any business - the people. Described as “a master of relationships, winning friends and influencing people”, she is consistently recognised for her interpersonal and presentation skills.

EXPERTISE

  • Leadership Development
  • Sales, Service and Negotiations
  • Systems and Process Development
  • Self and People Management and Development

LANGUAGES

  • English

 

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June Chui

  
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Kate Chan

  
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Angus Peacock

  
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Based in Hong Kong, June's career in the hospitality industry as Department Head and member of the Executive Committee as a Sales and Marketing team leader invloved building revenue and market share. June's role incorporated coaching and developing an effective team as an integral key performance objective. Extensive experience of being a team leader enables her to be equipped with remarkable leadership skills and admirable leadership manners. Since 2008, June has been an experienced facilitator working with major international hotel groups in helping their guest contact teams to build skills, sharpen strategic thinking, and enhance confidence. June's open and interactive training style gains high reputation and popularity from clients. First hand and rich sales and leadership experiences make June's delivery profound and vivid.

EXPERTISE

  • Leadership Development
  • Sales and Marketing
  • Public Relations
  • Communication, Negotiation and Handling Objections
  • Revenue Generation, Business Development & Account Management
  • Auditing & Gaming

LANGUAGES

  • English
  • Cantonese
  • Mandarin (Putonghua)
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Based in Hong Kong, Kate has enjoyed a significant career working with audiences in the hospitality, banking, aviation and technology sectors. Her natural warmth and appealing style consistently creates the perfect balance for the breadth and depth of her facilitation and training delivery. Kate majored in English at Canada’s McGill University and underwent her post-graduate studies in Translation at the Université de Montréal and Université Sorbonne in Paris.

EXPERTISE

  • Corporate Image and Presentation
  • Sales and Customer Service
  • Time Management and Personal Effectiveness
  • Leadership Development
  • Business Writing

LANGUAGES

  • English
  • French
  • Cantonese
  • Mandarin (Putonghua)
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Based in the USA, Angus is a dedicated professional whose diverse career includes consulting and management within the sport management, software, marketing, business advisory and consulting industries. He has also served in the British Royal Navy and excelled in professional sports. His approachable style allows him to relate easily to learners, bringing training content to life. He uniquely understands the context and application of leadership, change management and team development skills.

EXPERTISE

  • Leadership, People and Performance Development
  • Change Management
  • Sales, Service and Negotiation
  • Due Diligence

LANGUAGES

  • English
  • French
  • Mandarin (Putonghua)

what clients say

"i perform created a program perfectly tailored to our retail style business. There has been phenomenal feedback from our salon owners and trainers, increased client satisfaction, and larger sales per transaction, now that we are taking the time to ask the right questions and closing with more confidence."

Amber Scott, National Field Training Manager Ella Bache

businesses we work with

MinorHotelBrands StateWater      LansonPlacelogogloria jeans zurich tourism australiaSofitelDeptAttorneyGeneral