With extensive experience in both the Hospitality and Retail sectors, i perform offers programs specifically designed to support the Service Industry.
What better way to cater for the most discerning guests than to present a team who delivers personal, seamless service with confidence and professionalism? By creating a dedicated Butler Team, or creating a Culture of Personalised Service within the entire Guest Contact Team, you can delight your guests with a level of service that confirms your luxury status and meets guests' expectations.
The Butler Development program is designed to develop the performance of your Team in the following critical areas of service:
effective communications within the team, and interpersonal communication with guests including greetings, general knowledge and cultural awareness. Incorporates acceptance of responsibility, delegation, coordination, and follow-up of responsibilities
travel and transport arrangements, sourcing and compiling knowledge of tours, tourist attractions, local businesses, venues and special events, and offering solutions and recommendations
table setting, service skills, and essential food and beverage background knowledge
standards of guest suite presentation, personal valet services including packing and unpacking
Individually select and combine modules to tailor to your particular needs and goals.REGISTER NOW
"We had undergone a restructure to provide a positive customer focused service. The communications from i perform was fantastic and they were able to deliver our customised audits and training on a tight timeframe."