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Hospitality Programs

With extensive experience in both the Hospitality and Retail sectors, i perform offers programs specifically designed to support the Service Industry.

Butler Development

What better way to cater for the most discerning guests than to present a team who delivers personal, seamless service with confidence and professionalism?  By creating a dedicated Butler Team, or creating a Culture of Personalised Service within the entire Guest Contact Team, you can delight your guests with a level of service that confirms your luxury status and meets guests' expectations.

The Butler Development program is designed to develop the performance of your Team in the following critical areas of service:

  • Communication & Responsibility

effective communications within the team, and interpersonal communication with guests including greetings, general knowledge and cultural awareness. Incorporates acceptance of responsibility, delegation, coordination, and follow-up of responsibilities

  • Concierge

travel and transport arrangements, sourcing and compiling knowledge of tours, tourist attractions, local businesses, venues and special events, and offering solutions and recommendations

  • Food and Beverage

table setting, service skills, and essential food and beverage background knowledge

  • Housekeeping and Valet

standards of guest suite presentation, personal valet services including packing and unpacking

Individually select and combine modules to tailor to your particular needs and goals.

View example program modules


what clients say

"Active participation (achieved) by facilitating open discussions and real role plays so every participant had the chance to "experience" new things as part of the learning process. Very much relevant and effective."

Inneke Novyana, Vice President Zurich Insurance, Indonesia

businesses we work with

MinorHotelBrands StateWater      LansonPlacelogogloria jeans zurich tourism australiaSofitelDeptAttorneyGeneral  

Free consultation valued at $370

Receive a free consultation with a senior consultant.

Call us on +61 408 813 685 (Australia)

                     +853-6650 9959 (Macau)


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