For an organisation to be truly great it needs to inspire outstanding performances from every one of its team members. In aspiring to be the best you can be, you have to bring out the best in others. i perform has helped create a culture of service excellence in many organisations and teams, and our Cultural Development Tools are designed to create an environment that will sustain and support all training programs to ensure you are rewarded with maximum return on your investment.
A mission statement sets out how you will get to where you want to be. It should define the purpose and primary objectives of your organisation or your team. In short, it should answer the question “what do we do?”, while the vision statement answers the question “why are we here?” - what are we are striving to achieve? i perform will work with you to help you uncover the answers to these questions, giving all stakeholders a clear direction and a common purpose.
An organisation needs a clear set of values to achieve its mission and vision. These values provide a common goal for team members and should underpin all decision-making and inspire every action that is taken. Your organisation’s values provide the philosophical framework that determines not only internal conduct but also relationships with external stakeholders. Through consultation, i perform will help you identify meaningful value statements to help you answer the question “who are we?”.
One of the most important steps in creating a culture of success is in identifying behaviours in a team and then acting on those behaviours. But first your team must know how you want them to behave – because without a clear understanding of your organisation’s vision and mission, team members are working in a vacuum. i perform will help you clearly define and formulate the behaviours relevant to your company’s vision and mission – resulting in sustainable behavioural change.
Butler Development is one of the programs designed specifically for our luxury hospitality clients, helping your establishment provide a standard of service that meets and surpasses expectations.
What better way to cater for the most discerning guests than to present a team who deliver personal, seamless service with confidence and professionalism?
i perform has helped many organisations and teams develop a culture of internal and external service excellence. Using a combination of methods relevant to each team, we will work with you to establish meaningful vision, mission and value statements and the behaviours required to bring these tools to life.
Having personally experienced the iperform Sofitel Luxury Sales training and Quality Audit programs over a number of years and in a variety of properties