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Service & Culture

For an organisation to be truly great it needs to inspire outstanding performances from every one of its team members. In aspiring to be the best you can be, you have to bring out the best in others. i perform has helped create a culture of service excellence in many organisations and teams, and our Cultural Development Tools are designed to create an environment that will sustain and support all training programs to ensure you are rewarded with maximum return on your  investment.

Mission and Vision Statement Development

A mission statement sets out how you will get to where you want to be. It should define the purpose and primary objectives of your organisation or your team. In short, it should answer the question “what do we do?”, while the vision statement answers the question “why are we here?” - what are we are striving to achieve? i perform will work with you to help you uncover the answers to these questions, giving all stakeholders a clear direction and a common purpose.

Mission and Vision Statement Development

Value Statements

An organisation needs a clear set of values to achieve its mission and vision. These values provide a common goal for team members and should underpin all decision-making and inspire every action that is taken. Your organisation’s values provide the philosophical framework that determines not only internal conduct but also relationships with external stakeholders. Through consultation, i perform will help you identify meaningful value statements to help you answer the question “who are we?”.

Value Statements

Sustainable Behavioural Change

One of the most important steps in creating a culture of success is in identifying behaviours in a team and then acting on those behaviours. But first your team must know how you want them to behave – because without a clear understanding of your organisation’s vision and mission, team members are working in a vacuum. i perform will help you clearly define and formulate the behaviours relevant to your company’s vision and mission – resulting in sustainable behavioural change. 

Sustainable Behavioural Change

Butler Development (hospitality program)

Butler Development is one of the programs designed specifically for our luxury hospitality clients, helping your establishment provide a standard of service that meets and surpasses expectations.
What better way to cater for the most discerning guests than to present a team who deliver personal, seamless service with confidence and professionalism?

View details of our Hospitality Service programs

Butler Development



i perform has helped many organisations and teams develop a culture of internal and external service excellence. Using a combination of methods relevant to each team, we will work with you to establish meaningful vision, mission and value statements and the behaviours required to bring these tools to life. 

what clients say

"We found i perform matched our own values and desire to ensure our teams have the best ability to grow as managers. The commercial outcome has been the improved communication skills, level of ownership of their roles and increased teamwork within the te

Troy Kelly, Managing Director Wagamama

businesses we work with

MinorHotelBrands StateWater      LansonPlacelogogloria jeans zurich tourism australiaSofitelDeptAttorneyGeneral  

Free consultation valued at $370

Receive a free consultation with a senior consultant.

Call us on +61 408 813 685 (Australia)

                     +853-6650 9959 (Macau)

Email info@iperform.solutions

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