We live in an age of choice overload. Customers have access to and information about products and services like never before. To stand out in the crowd you need a point of difference and that is to provide customer service of such outstanding quality it converts not only to more sales but to ongoing customer loyalty. i perform helps you arm your sales people with the right information; the information they will need to set your business apart from all the others. Create raving fans within your company to create raving fans outside it.
Sales and service are two sides of the same coin. It is impossible to deliver outstanding service without applying fundamental sales principals such as asking questions, making recommendations and linking features to benefits. And it is equally impossible to achieve sales success without “being of service”. In an increasingly competitive sales environment your customers are looking for a personal touch. i perform’s Service Driven Sales program is designed to create buying experiences that not only drive business but generate customer loyalty and advocacy.
Many service professionals do not see themselves as sales people – yet they are ideally placed to win business. All it takes is an understanding of how they can apply their service skills and experience to achieve this. i perform’s Sales for Service Professionals program harnesses the skills of every member of your team to convert excellent service into new business and customer loyalty.
Confidence breeds success and great leaders inspire self-confidence in their team members. To achieve this, your leaders need to learn how to share success and work with their team towards a common goal. i perform’s Leading Effective Sales Teams program is designed to help leaders motivate their sales teams to achieve greater success and to develop more sales leaders.
The art of negotiation cannot be undervalued in the making of a successful business. It is an essential skill for the modern business professional and needs to be nurtured and developed. Whether you are about to meet at the negotiation table or you just want to be prepared for future deals, i perform’s Effective Negotiations program will help you develop this vital skill so you can achieve your goals.
Good customer service needs frontline workers to support each other – in effect, a service chain that is reliable from beginning to end. And that chain will only ever be as strong as its weakest link. To create customer loyalty your organisation has to focus not only on a rewarding, emotional experience for your customers, but also a dependable and trusted one. i perform’s Creating Loyal Customers program is designed to help you create a culture of service excellence that will inspire both customer loyalty and advocacy.
To ensure your organisation gets the very best out of i perform’s training programs, we customise each course and match the ideal facilitator to suit your individual needs. Our promise is to help you develop solutions that result in sustainable behavioural change, and our direct feedback ensures we are accountable for each project.
"Active participation (achieved) by facilitating open discussions and real role plays so every participant had the chance to "experience" new things as part of the learning process. Very much relevant and effective."