All business relies on the customer buying the products or services you offer. Therefore it stands to reason that by training your staff to sell effectively you will increase your sales and improve your business. By understanding the sales process from the customers' perspective, you can better serve the customer. To get the best out of your sales team and staff, the best place to start is to invest in sales training.
It is a well-founded belief that good team morale is good for business. Whether you run a small business or are the manager of a team, team building activities will help to encourage a harmonious and productive working environment. These activities will emphasise the importance of communication, cooperation and the value of having shared goals and commitments.
It has been well documented that strong leaders promote a strong business. Good leaders will manage their role effectively, they will create a strong, positive team morale and they will actively set a good example for that team.
You might have heard of the term 'the experience economy' when looking into customer service training. Pine and Gilmore coined the phrase in their book 'The Experience Economy' (1999). It is said to be the emerging economy following on from the agrarian,
"Empowerment" is a key word whenever you go to any human resources conference these days. However, it takes more than bandying about the word to empower your staff. The essence of empowering your staff is to provide a facilitative style of leadership that
There are ways of finding the right trainers, and by doing so you can lock in a good, reliable training program for your business. You can also choose corporate trainers who will be able to deliver major benefits across the board in terms of productivity
Structured training is a holistic training concept. It relates to the essential requirement for development of skill sets and upgrading training systematically, addressing corporate skill needs and ensuring effective development of productivity initiative
A corporate training strategy is both an objective-based training policy and an integrated practical operational policy. This approach to planning is synthesized from a strategically planned assessment of productivity and corporate needs. This is a critic
The big changes in employment practices, job designs, business practices, demands for skills and the rise of the New Economy has created a massive demand for formal training and core competencies. Training and upgrading of skills is now a fundamental part
Excellent leaders know that identifying and nurturing leadership qualities in the team helps to increase productivity and provides people who are ready to step up to the plate when organizational changes occur, making new leaders necessary. It is good to
