No matter what the size of your organisation or its key business activities, effective functioning of teams is pivotal to your achievement of success. Business owners and managers are perennially challenged to discover and promote ways to enhance the perf
An increasing number of business owners and managers are growing in their awareness of the benefits of high quality sales training. Just as we need instruction and support to learn the skills required to do things such as drive a car or work with a new co
Savvy and forward-thinking businesses realise that in order to be competitive and to surpass their competition, they must invest in their people. For a business to truly achieve success and a higher profit margin, the full potential of employees should no
A growing number of businesses recognise the need to drive sales growth through the customer experience. Yet, a successful customer focused organisation looks beyond merely providing service training to incorporating an experience focus from the top down.
Every business wants to increase sales. Always concerned with the bottom line and the livelihood of their organisation, astute leaders also recognise that sales are invariably boosted when staff provide high quality customer service. To this end, quality
Customer service should be front and centre of everything that your business does. The most consistently successful businesses maintain a focus on customers and service standards and are always striving for improvement in both areas.
Although a business may go through cycles of prosperity interspersed with more challenging economic times, the importance of quality customer service should always be recognised. Regardless of economic circumstances, no business should ever think that ski
Picture this - it's the last day of a tough, tough quarter. You and your young sales team are just one contract away from reaching your target, and your pipelines have been completely exhausted - except for one out-standing option. The CEO of a prospected company has agreed to speak with one of your junior sales consultants again in 15mins. Anything can happen, and team target hangs in the balance...
The generation of new ideas is simply about inspiration and, whilst indispensible in growth and development, if these ideas remain as simply that then they have little practical use apart from being the seed of other ideas.
If you want your sales to increase then all you need to do is introduce training programs to develop a sales culture!
