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HOW TO MAKE STRATEGIC SERVICE DECISIONS
Published by Tim Millett on 08 October 2013

Every business, no matter how large or small, is faced with the need to make ongoing decisions about the direction and approach it will take. Strategic decisions and directions inform planning processes and the day to day work carried out by employees. In

4 WAYS TO MAXIMISE TEAM PERFORMANCE
Published by Tim Millett on 08 October 2013

No matter what the size of your organisation or its key business activities, effective functioning of teams is pivotal to your achievement of success. Business owners and managers are perennially challenged to discover and promote ways to enhance the perf

5 BENEFITS YOU CAN EXPECT FROM SALES TRAINING
Published by Tim Millett on 08 October 2013

An increasing number of business owners and managers are growing in their awareness of the benefits of high quality sales training. Just as we need instruction and support to learn the skills required to do things such as drive a car or work with a new co

HOW TO ENHANCE YOUR WORKFORCE
Published by Tim Millett on 08 October 2013

Savvy and forward-thinking businesses realise that in order to be competitive and to surpass their competition, they must invest in their people. For a business to truly achieve success and a higher profit margin, the full potential of employees should no

DRIVING SALES GROWTH THROUGH AN EXPERIENCE FOCUS
Published by Tim Millett on 08 October 2013

A growing number of businesses recognise the need to drive sales growth through the customer experience. Yet, a successful customer focused organisation looks beyond merely providing service training to incorporating an experience focus from the top down.

FOUR WAYS TO IMPROVE SALES
Published by Tim Millett on 08 October 2013

Every business wants to increase sales. Always concerned with the bottom line and the livelihood of their organisation, astute leaders also recognise that sales are invariably boosted when staff provide high quality customer service. To this end, quality

HOW TO INCREASE SALES THROUGH CUSTOMER SERVICE
Published by Tim Millett on 08 October 2013

Customer service should be front and centre of everything that your business does. The most consistently successful businesses maintain a focus on customers and service standards and are always striving for improvement in both areas.

FIVE REASONS WHY CUSTOMER SERVICE MATTERS
Published by Tim Millett on 08 October 2013

Although a business may go through cycles of prosperity interspersed with more challenging economic times, the importance of quality customer service should always be recognised. Regardless of economic circumstances, no business should ever think that ski

YOUR FIRST 90 DAYS AS A BRAND NEW MANAGER - DIAGNOSING SOME CHALLENGES
Published by Tim Millett on 08 October 2013

Picture this - it's the last day of a tough, tough quarter. You and your young sales team are just one contract away from reaching your target, and your pipelines have been completely exhausted - except for one out-standing option. The CEO of a prospected company has agreed to speak with one of your junior sales consultants again in 15mins. Anything can happen, and team target hangs in the balance...

LINKING INNOVATION WITH EFFECTIVENESS
Published by Tim Millett on 08 October 2013

The generation of new ideas is simply about inspiration and, whilst indispensible in growth and development, if these ideas remain as simply that then they have little practical use apart from being the seed of other ideas.

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