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HOW TO TEST IF YOUR TRAINING IS EFFECTIVE
Published by Tim Millett on 08 October 2013

When you manage a team, the effectiveness of that team depends on how well you have trained and contributed to the development of the people. Individuals in a workplace require ongoing training in order to become more effective in their positions, take on

STRATEGIES FOR ENHANCING YOUR TEAM'S COHESION
Published by Tim Millett on 08 October 2013

When it comes to team building at the office, many managers try to avoid the topic because it often takes a lot of time and effort. When it comes down to it, however, the benefits of having a high-functioning team cannot be overstated: increased trust, en

THE DANGERS OF NOT ENOUGH TRAINING
Published by Tim Millett on 08 October 2013

In the simplest sense, training refers to a learning activity that can change the behaviour and knowledge of people. When it comes to your business, it is the behaviour and knowledge of your staff members that can really affect your bottom line. Unfortuna

EMPOWERING YOUR STAFF TO PROVIDE BETTER CUSTOMER SERVICE
Published by Tim Millett on 08 October 2013

Employees that are on the front-line of customer service have one of the most important jobs in business: interacting with customers in a positive and meaningful way to keep them coming back. If one of the primary goals of your business is to make money,

KEY FACTORS IN MEASURING CUSTOMER SERVICE SATISFACTION
Published by Tim Millett on 08 October 2013

It is one thing to think you are doing a job well and adequately meeting the expectations of your customers, but resting on this assumption without any evidence from your customers can be perilous. You may well invest in comprehensive customer service tra

THE 4 DIFFERENT PERSONALITY TYPES OF CUSTOMERS
Published by Tim Millett on 08 October 2013

When your business is all about offering service and quality experiences for customers, it is important to know about different types of customers and what motivates and encourages them to buy and be loyal. Although each customer is unique and should be t

PROMOTING A CULTURE OF LEARNING AT YOUR WORKPLACE
Published by Tim Millett on 08 October 2013

Focusing on not just pleasing but also delighting the customer and offering an exceptional service and experience with your organisation can outwardly seem to defeat its ultimate purpose - to generate as much profit as possible. However, 'outside-in innovation', better understood as delighting the customer, is vitally important to your business achieving success and profitability. In light of this, it is critical to promote a culture of learning at your business where staff are constantly encouraged and supported to improve the service provided to customers.

WORKING ON YOUR COLD CALLING TECHNIQUES
Published by Tim Millett on 08 October 2013

Making cold calls is a reality for a variety of people in a variety of contexts - business owners, job seekers and perhaps even volunteers involved with fundraising. While very few people are born with the skills and motivations to cold call, it is a valuable skill as it allows you to proactively and directly control sales activity, thereby improving your sales and business success.

TOP 10 ATTRIBUTES OF A GREAT BUSINESS LEADER
Published by Tim Millett on 08 October 2013

Mark Zuckerberg, Steve Jobs, Bill Gates, Richard Branson; the list of great business leaders of our time goes on. There are many qualities that are common to successful business leaders and attributes that make them influential and see them not only inspi

HOW TO ENHANCE PERFORMANCE AND DRIVE YOUR BUSINESS TO GREATER PROFITABILITY
Published by Tim Millett on 08 October 2013

The challenges that face most businesses are significant and range in nature, magnitude and impact. Scarcity of resources, ever-increasing costs, local and international competition and the need to always be at the cutting edge of information and latest d

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