About Us

i perform represents a long term passion for the design and delivery of meaningful training and development programs that will positively impact the performance of organizations and participants alike in the achievement of their goals.

TIMOTHY MILLETT

A graduate of the Ecole Hôtelière de Lausanne, Switzerland, and with extensive operational experience in the luxury hospitality industry, there is nothing that Timothy finds more rewarding than the design and delivery of meaningful training and development programs that will positively impact organizations and participants alike in the achievement of their goals. Possessing excellent communication skills, and an engaging training style, he has played a strategic role in the creation and facilitation of leadership, sales, service and personal organization programs to a wide audience from a diverse range of industries on five continents. Timothy is Director of Training and Development of i perform.

• Tim’s competencies
• Leadership skills
• Sales and negotiation skills
• Effective personal organisation skills
• Development of strategic service values

ANGUS PEACOCK

In his career Angus has served as a professional sportsman, sailed the Atlantic, the Baltic and the Mediterranean seas as a Royal Navy officer and held business management positions in the marketing and service sectors (ongoing since 2002). In the interim Angus held positions in advertising and manufacturing, obtained a dual Honours Modern Languages Degree from the University of Westminster (2002), and explored Asia, America and Europe by plane, train, automobile (also on foot) and continues to do so. A native English speaker, Angus is fluent in Chinese and French and now lives in Shanghai; during his time in China, Angus’ professional career has included team building, change management, cultural awareness and bridge building as well as public speaking and presenting in English and Chinese to executives, government officials and university graduates

• ANGUS’ competencies:
• Performance improvement
• People development
• Sales and negotiation
• Service skills
• Due diligence

KELLEY WACHER

Kelley has been involved at the cutting edge of customer service and sales in the travel and hospitality industry for more than 20 years. She has worked for local and global organisations and has been described by a previous CEO as "a master of relationships, winning friends and influencing people wherever she may be. People are naturally attracted to her sunny personality, bubbling sense of humour and dedication to whatever task she is performing. A consummate professional as well as engaging and warm, Kelley never lets her customers or business partners down".

• Kelley’s competencies
• Sales and service skills
• Negotiation skills
• Leadership skills
• Business & Personal Development Coaching skills
• Systems and process development skills
• Self & People Management Skills

KIM SEELING SMITH

Kim is passionate about helping others realise their full potential and operate at their peak. She is a dynamic trainer, speaker, coach and mentor, and her warm manner instantly engages people while her integrity, focus and action-oriented style will illicit long lasting results with her clients. Initially trained as an American CPA with KPMG, Kim has also worked in the luxury hospitality industry, started and operated two successful businesses, managed a small services firm and spent 15 years in recruitment working for large multi-nationals as well as smaller, boutique firms. Kim is a Master Neuro Strategist, Master NLP Practitioner and Extended DISC Practitioner.

• Kim's competencies
• Sales skills
• Negotiations skills
• Helping others work towards peak performance through personal coaching
• Career and job search management

MICHAEL JACKSON

Michael is a service specialist, gaining extensive service and management skills in luxury retail at Georg Jensen, David Jones and Myer and in all areas of the hospitality industry. This broad range of service and operational skills became invaluable in his training delivery as a lecturer for the Blue Mountains International Hotel Management School and varied government funded projects including the training of service staff for the prestigious Brunei APEC 2000 meeting. As an associate with J D Power & Associates in the U.S. Michael was responsible for assessing hotel service excellence and the application of luxury standards. With many years managing his own business in Asia representing some of Australia’s iconic education institutions, Michael also brings a range of business management skills to his position as Operations Manager with the i perform team.

• Michael’s competencies
• Service skills
• Development of sales and service quality audit systems
• Interpersonal relationships skills
• Organisational and management skills

PETER CULLEN

Peter is an experienced leadership and team development specialist with a successful background in the international aviation industry. His aviation career included 10 years in senior management where he built a solid reputation for his ability to enhance the cohesiveness and effectiveness of teams and individuals. Peter enhanced his capabilities with extensive internal training during his aviation career. This included Customer Relations, Managing Change, Management Psychology, Conflict Management, Presentations and Public Speaking. His real life experience is reflected in his outstanding ability to communicate clearly and professionally to all levels of the corporate environment in a genuine and practical manner.

• Peter’s competencies
• Sales skills
• Leadership skills
• Myers Briggs assessment tool
• Team Management Profiles
• ESI teams