About Us

i perform represents a long term passion for the design and delivery of powerful training programs and business coaching. Our training modules are proven and adaptable, to ensure they will positively impact the performance of individuals and organisations alike. i perform’s clients include emergent SMEs and large corporations across a diverse industry spectrum. Our programs are delivered both nationally and internationally.

We help our clients outperform their competition through:

• Leadership Growth – developing leadership skills designed for outstanding performance in today’s business world. Specifically geared to help mobilise teams towards a common goal to ensure its long term success.
• MaximisingSales – maximising sales results in today’s experience economy requires a service experience that sells. As many other distinguishing factors become homogenised, standing out from the competition through service excellence becomes a key focus, with the banking and airline industries championing this.
• Personal Effectiveness – enhancing personal skills for greater strategic effectiveness. Designed to help individuals notably enhance their personal productivity through the active implementation of powerful self management strategies.
• Measuring Performance – comparing sales, service and standards delivery against tactical benchmarks. Objective and transparent quality auditing that will also measure the impact of training undertaken.

OUR DIFFERENCE

i perform is in the business of assisting people and organisations to realise their goals through strategic training and development solutions. We adopt a consultative approach to ensure that our specialised skills are tailored to address specific needs. Our training modules are proven and adaptable to ensure they will positively impact performance.We strive to remain actively involved and to be held accountable after the training to ensure the program’s success.

Our Team

TIMOTHY MILLETT – Director of Training & Development

Timothy has leveraged his experiences as a senior manager, consultant and trainer to create and facilitate organisational change in the areas of leadership, sales and service. He has built a strong world-wide reputation as a trainer across a broad range of industries through his engaging delivery style and customised, results-driven solutions. Timothy is a graduate of the Ecole Hôtelière de Lausanne, one of the world’s most reputable hotel schools, and has extensive operational and strategic experience within the hospitality industry.

• Tim’s expertise:
• Leadership development
• Sales and negotiation skills
• Effective personal organisation skills
• Development of strategic service values
• Languages – English, French, German

PETER CULLEN

Peter is an experienced leadership and team development specialist with a successful background in the international aviation industry. His aviation career included 10 years in senior management where he built a solid reputation for his ability to enhance the cohesiveness and effectiveness of teams and individuals. Peter enhanced his capabilities with extensive internal training during his aviation career. His real life experience is reflected in his outstanding ability to communicate clearly and professionally to all levels of the corporate environment in a genuine and practical manner.

• Peter’s expertise:
• Sales and customer relations skills
• Leadership skills
• Myers Briggs qualified
• Team building, change management and conflict management capabilities
• Myers Briggs, Team Management Systems and ESI Teams accredited
• Languages – English

MICHAEL JACKSON

Michael has extensive customer service and management skills obtained across a number of industries including high-end retail, hospitality and government. He has consulted, taught and assessed service delivery and standards within world-class organisations. Michael also possesses acute business and cultural management skills gained from running his own business consultancy in Asia.

• Michael’s expertise:
• Development of sales and service audit systems
• Interpersonal relationships skills
• Organisational and management skills
• Service skills
• Languages – English, Bahasa Indonesia

KIM SEELING SMITH

Kim is passionate about helping others realise their full potential and operate at their peak. She is a dynamic trainer, speaker, coach and mentor, and her warm manner instantly engages people eliciting long lasting results for her clients. Initially trained as an American CPA with KPMG, Kim has also worked in the luxury hospitality industry, started and operated two successful businesses, managed a small services firm and spent 15 years in recruitment working for large multi-nationals as well as smaller, boutique firms.

• Kim's expertise:
• Sales and negotiation skills
• Master Neuro Strategist, Master NLP Practitioner and Extended DISC Practitioner
• Helping others work towards peak performance through personal coaching
• Career and job search management
• Languages – English

ANGUS PEACOCK

Angus is a dedicated professional whose diverse career includes consulting and management within the software, marketing, business advisory and consulting industries. He has also served in the British Royal Navy and excelled in professional sports. Angus impresses with his humility and approachability, as his diversity allows him to relate to learners, bringing training content to life. He uniquely understands the context and application of leadership, change management and team development skills.

• Angus’ expertise:
• People and performance improvement
• Sales and negotiation
• Due diligence
• Service skills
• Languages – English, Mandarin, French

KELLEY WACHER

Kelley has more than 20 years experience in customer service, sales and management in the travel and hospitality industries in Australia and overseas. She is consistently recognised for her interpersonal and presentation skills and has been described by one of her former CEOs as “a master of relationships, winning friends and influencing people”. Kelley is a dynamic facilitator, business mentor and coach, quickly establishing a foundation of trust and rapport with clients to deliver strong and effective training results.

• Kelley’s expertise:
• Sales and service skills
• Leadership skills
• Systems and process development skills
• Self and people management skills

• Languages – English