Measuring Performance

How do you measure your team’s performance in a real and meaningful way? i perform’s Quality Audits define the true customer experience and assess your team’s performance against your organisation’s procedures and standards. The programs are conducted by professional and experienced Mystery Shoppers and Mystery Guests to help you achieve continual improvement by actively and objectively measuring your team’s sales and service excellence.

Whether conducted as an independent program or used to monitor the application of i perform’s Maximising Sales training program our Quality Audits:

• present the leadership team with meaningful insights into their team’s behaviour and provide a foundation for feedback and concrete action points
• produce clearly outlined reports highlighting Key Performance Indicators based on real customer experiences
• are conducted by phone or in person by trained professionals that match your clients’ demographic and expectations