How do you measure your team’s performance in a real and meaningful way? i perform’s Quality Audits define the true customer experience and assess your team’s performance against your organisation’s procedures and standards. The programs are conducted by professional and experienced Mystery Shoppers and Mystery Guests to help you achieve continual improvement by actively and objectively measuring your team’s sales and service excellence.
Whether conducted as an independent program or used to monitor the application of i perform’s Maximising Sales training program our Quality Audits:
"Your understanding of the Asian market gave us great insight into how best to deal with customers."