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Measuring Performance

How do you measure your team’s performance in a real and meaningful way? i perform’s Quality Audits define the true customer experience and assess your team’s performance against your organisation’s procedures and standards. The programs are conducted by professional and experienced Mystery Shoppers and Mystery Guests to help you achieve continual improvement by actively and objectively measuring your team’s sales and service excellence.

Whether conducted as an independent program or used to monitor the application of i perform’s Maximising Sales training program our Quality Audits:

  • present the leadership team with meaningful insights into their team’s behaviour and provide a foundation for feedback and concrete action points
  • produce clearly outlined reports highlighting Key Performance Indicators based on real customer experiences
  • are conducted by phone or in person by trained professionals that match your clients’ demographic and expectations

what clients say

"Everyone who has done the course is more motivated and those who haven't are asking to go through it. Our developing leaders are vocal about adding value to the organisation, and we have set up a "community of practice" to keep ideas going after training

Ginevra Peisley, Branch Manager FACHSIA

businesses we work with

MinorHotelBrands StateWater      LansonPlacelogogloria jeans zurich tourism australiaSofitelDeptAttorneyGeneral  

Free consultation valued at $370

Receive a free consultation with a senior consultant.

Call us on +61 408 813 685 (Australia)

                     +853-6650 9959 (Macau)

Email info@iperform.solutions

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