What gets measured
If a leader never shows the team what is important to achieve success, then the team can never be expected to place importance on those key success factors. One of the most effective ways to show that sales and service excellence is important is to actively measure performance against established benchmarks; these can be industry or company specific.
i perform conducts sales and service quality audits to assess performance at an operational level. This can be integrated with the Maximising Sales training program to monitor the application of the training content, or conducted independently.
Our performance audits are:
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"I would recommend
i perform to other people because they not only meet the brief but go beyond the expectation that is set of them."
National Education Manager, Kérastase
"I will make it my mission to see that every sales team member in my region will have a chance to share this great learning experience."
Regional Director of Sales, Sofitel Greater China
"A score of just under 90% ... This is all the more impressive considering the sophisticated nature of the participants and their high expectations."
Dieter Kempkes, President, ABB Capital BV
"I can recommend
i perform and their services because before they spoke, they listened."
GM, Wolgan Valley Resort & Spa
"...your dynamic and engaging training style positively motivates participants"
Director HR Europe, Amway
"We have no hesitation in recommending Tim to other organisations which would like to maximize their investment in people development."
Regional HR Manager, SWIFT
"Very much relevant and effective."
VP Indonesia, Zurich Insurance
"You have distinguished yourself as an excellent trainer and coach. Your ability to create a positive and effective training relationship is unique."
Beat Calabretti, Corporate Director Training, Moevenpick Hotels & Resorts
"...your style is very open, responsive and paced to the group and shows your expertise, respect for participants and skill as a mentor"
Stephanie Lynn, Director National Democratic Institute, Indonesia
"Your understanding of the Asian market gave us great insight into how best to deal with customers. It was clear that you had done your research."
Madeleine Blouin, Marketing Working Group Bank for Banks UBS, Basel
"iperform's business approach has been faultless. I would recommend i perform to any organisation seeking leadership training."
Michael Burgess, Training Manager, Hilton Sydney
i perform represents a long term passion for the design and delivery of powerful training programs and business coaching. Our training modules are proven and adaptable, to ensure they will positively impact the performance of individuals and organisations alike.
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