Measuring Performance

What gets measured
gets done.

Tom Peters

If a leader never shows the team what is important to achieve success, then the team can never be expected to place importance on those key success factors. One of the most effective ways to show that sales and service excellence is important is to actively measure performance against established benchmarks; these can be industry or company specific.

i perform conducts sales and service quality audits to assess performance at an operational level. This can be integrated with the Maximising Sales training program to monitor the application of the training content, or conducted independently.

Our performance audits are:

• On each occasion performance is measured in an anonymous and objective manner by qualified professionals.
• These performance audits provide the leadership team with meaningful insights into their team, monitoring actual behaviour as a foundation for feedback and concrete action points for optimisation.
• Reports will be presented in a clearly outlined and pre-agreed format highlighting Key Performance Indicators on real customer experiences.

Click here for a Hotel Audit sample