Your sales performance is a function of how well you create value for the client or customer, enticing them to commit their spend with you.
Unless you are prepared to sacrifice profit, service becomes the critical ingredient to create meaningful value for your customers.
Organisations with a reputation for great customer experiences outperform competitors 2:1 in revenue growth and report 5-10% higher profit margins. So picture this: how can investing in customer experience delivery drive your sales?
If the goal of every business is to make money, then the function of every business, and every person in every business, is the acquisition and maintenance of customers
At i perform we believe that great salesmanship starts with creating a compelling buying experience. We help our clients integrate a customer experience focus with sales and service strategies to achieve their goals.
The sales training:
To drive your sales through an improved service experience, i perform can implement a proven program adapted to your organisation, which includes quality performance audits to evaluate results. In addition, tailored programs can be designed to address specific aspects of your organisation's sales and service training needs.
On applying the principles covered in the recommended program, participants can expect to:
i perform also advocates action beyond training to drive sales growth. To embed skills in improving the retail experience, organisations should consider:
Our experienced Trainers are chosen for their sales and training experience, as well as their embodiment of the values our sales training supports. They have delivered sales training before audiences from a wide range of industries based on five continents. Each training they deliver will establish clear methodologies that complement and enhance existing sales skills for both the company and the individual. Our sales training can also be linked to performance through our range of quality performance audits
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"I would recommend
i perform to other people because they not only meet the brief but go beyond the expectation that is set of them."
National Education Manager, Kérastase
"I will make it my mission to see that every sales team member in my region will have a chance to share this great learning experience."
Regional Director of Sales, Sofitel Greater China
"A score of just under 90% ... This is all the more impressive considering the sophisticated nature of the participants and their high expectations."
Dieter Kempkes, President, ABB Capital BV
"I can recommend
i perform and their services because before they spoke, they listened."
GM, Wolgan Valley Resort & Spa
"...your dynamic and engaging training style positively motivates participants"
Director HR Europe, Amway
"We have no hesitation in recommending Tim to other organisations which would like to maximize their investment in people development."
Regional HR Manager, SWIFT
"Very much relevant and effective."
VP Indonesia, Zurich Insurance
"You have distinguished yourself as an excellent trainer and coach. Your ability to create a positive and effective training relationship is unique."
Beat Calabretti, Corporate Director Training, Moevenpick Hotels & Resorts
"...your style is very open, responsive and paced to the group and shows your expertise, respect for participants and skill as a mentor"
Stephanie Lynn, Director National Democratic Institute, Indonesia
"Your understanding of the Asian market gave us great insight into how best to deal with customers. It was clear that you had done your research."
Madeleine Blouin, Marketing Working Group Bank for Banks UBS, Basel
"iperform's business approach has been faultless. I would recommend i perform to any organisation seeking leadership training."
Michael Burgess, Training Manager, Hilton Sydney
i perform represents a long term passion for the design and delivery of powerful training programs and business coaching. Our training modules are proven and adaptable, to ensure they will positively impact the performance of individuals and organisations alike.
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