i perform Articles & News

Developing Customer Loyalty

Get the latest articles from i perform. Subscribe to our RSS feed.

Every business person knows the value of customer loyalty. We have all heard the mantra that the customer is always right, but while this may be true it doesn’t mean you know all there is to know about them. Doing all you can to win the business of your customers isn’t the only thing you need to be doing to ensure they are loyal to you both now and in the future.

More

Taking Over A Project In Progress

Providing good leadership for others is an integral part of being a manager. But while you may have developed a good range of skills when it comes to getting a project off the ground and completing it successfully with the help of your team, taking over a project from someone else when it is in mid flow can require a completely different set of skills altogether.

More

Meeting Customers’ Needs

Philip Wexler said “If the goal of every business is to make money, then the function of every business – and of every person in every business – is the acquisition and maintenance of customers”. Therefore we can conclude that every company is successful in business depending on how well it serves its customers, and as such those customers should always be at the forefront of everything the business does. Unfortunately it can sometimes be the case that everyone assumes it’s everyone else’s responsibility to attend to the needs of the customer. The managers assume it’s the job of the front line employees, and the employees assume it’s the job of the managers who come up with the policies and ways of working in the first place.

More

Putting Together Meaningful Reports

Reports can be a vital way of recording certain events or findings so that others can read them, and as such it is essential that you create a good structure to work to if you want to write the best report you possibly can.

So what makes a report meaningful? How can you be sure you are writing something that will be worthwhile to other people, who may not know or be aware of any of the circumstances which have led to the report being written in the first place?

More

Creating A Team Environment

Everyone knows that teams can get more done than individuals, but knowing something and putting it into practice can be easier said than done.

What is clear however is that every successful team has a goal that every team member is working towards. Without a common goal there is a tendency for everyone to be working towards their own agenda, and that can create roles and working practices that will eventually come into conflict with each other. Therefore sharing the strategic vision and operational goals with all team members is an important first step in becoming an effective leader.

More