i perform Articles & News

Good Customer Service – Why It’s Vital For Increased Sales

admin — Fri, 05 Feb 2010 10:03:18 +0000

Without proper management training the focus for customer service becomes about making the sale. Businesses may assume a sale is the most important aspect of interaction with a customer. If this is the priority for staff it can often get in the way of a good customer experience. Good customer service means many things other [...]

Good Customer Service – Why It’s Vital For Increased Sales is a post from: i perform Articles & News

Examples of Good Customer Service – 10 Ways to Do Better

admin — Fri, 22 Jan 2010 09:59:52 +0000

When it comes to management training or leadership training for your staff, one area is of vital importance. Customer service may seem straightforward but in actual fact the skills needed here are not ones that should be ignored. Good customer service will keep people coming back. Bad customer service will ensure they never come back and [...]

Examples of Good Customer Service – 10 Ways to Do Better is a post from: i perform Articles & News

Challenging Yourself Through Adaptive Leadership

admin — Tue, 03 Nov 2009 07:09:53 +0000

Have you wondered why some companies seem able to handle whatever comes their way including the difficult economic conditions over the last year? While other companies go bankrupt, the successful companies deliver results over and over again. If you could look inside these companies there’s a good chance you will find adaptive leaders [...]

Challenging Yourself Through Adaptive Leadership is a post from: i perform Articles & News

Being a Coach of Yourself and Your Team Members

admin — Tue, 20 Oct 2009 07:10:36 +0000

When discussing the role of a business coach, there is one thing that must be cleared up immediately. Your team is composed of all people depending on you for direction. Obviously the higher you are in the organisation, the deeper and wider your team will be. What this means is a business coach who [...]

Being a Coach of Yourself and Your Team Members is a post from: i perform Articles & News

Attitude and Its 7 Reasons for Being

admin — Tue, 06 Oct 2009 07:04:33 +0000

When you read the Merriam-Webster definition for attitude, there is a list of 7 different explanations as to how the word can be used. Reading down the list it is abundantly clear that attitude is not only a state of emotional or physical being but it is also something we consciously choose to adopt. [...]

Attitude and Its 7 Reasons for Being is a post from: i perform Articles & News

Effective Personal Organisation

admin — Tue, 22 Sep 2009 06:48:48 +0000

Are you a victim of your own work environment? Are you confronted daily with an overwhelming amount of work that seems to keep you racing to stay on track much less get ahead? Are you always losing things, redoing work you can’t find, doing the wrong work or failing to meet your organisational [...]

Effective Personal Organisation is a post from: i perform Articles & News

Motivating Staff…What’s the Buzz?

admin — Tue, 08 Sep 2009 07:35:37 +0000

Sometimes it seems like a world of buzzwords when you read about employee “empowerment” and “improving morale” and even “motivating staff”. It’s easy to throw the buzzwords around, but issues that are so critical to a company should not be “buzzing”. This is especially true when addressing the issue of motivation. The [...]

Motivating Staff…What’s the Buzz? is a post from: i perform Articles & News

When Expectations are Not Met Within a Company

admin — Tue, 25 Aug 2009 10:00:21 +0000

Companies spend a lot of time trying to understand why certain goals or expectations are not met within the organisation. There are individuals who fail to get their work done in a timely manner. There are managers overseeing departments that never seem to be capable of meeting a deadline or are always [...]

When Expectations are Not Met Within a Company is a post from: i perform Articles & News

Selecting a Project Team

admin — Tue, 11 Aug 2009 09:55:55 +0000

To be brutally honest, one of the worst first steps you can take to build a team is to say, “Any volunteers?” It is not that volunteering for a team project is bad per se. It is that the ones who volunteer may or may not be the best representatives to add to [...]

Selecting a Project Team is a post from: i perform Articles & News

Operational Responsibilities Of Leaders

admin — Tue, 28 Jul 2009 09:53:08 +0000

The depth and scope of operational responsibilities within an organisation can greatly vary, yet there is one constant. Leaders are needed to integrate the vision or mission of the organisation with the day-to-day activities. It is fine to have a well-defined mission, but the only way true value can be reached is if [...]

Operational Responsibilities Of Leaders is a post from: i perform Articles & News