i perform Articles & News» Customer Service Articles – I Perform

Developing Customer Loyalty

Tim Millett — Mon, 09 Jun 2008 07:17:47 +0000

Every business person knows the value of customer loyalty. We have all heard the mantra that the customer is always right, but while this may be true it doesn’t mean you know all there is to know about them. Doing all you can to win the business of your customers isn’t the only thing you [...]

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Meeting Customers’ Needs

Tim Millett — Sun, 25 May 2008 05:35:11 +0000

Philip Wexler said “If the goal of every business is to make money, then the function of every business – and of every person in every business – is the acquisition and maintenance of customers”. Therefore we can conclude that every company is successful in business depending on how well it serves its customers, and [...]

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Good Customer Service

Tim Millett — Mon, 21 Jan 2008 10:37:38 +0000

Good customer service is the backbone of any business. It permeates through every level of the organisation – from the dedicated customer service team, right through to the managers who deal with customer queries, albeit perhaps indirectly. The term customer service relates to everything a company does to benefit the people they serve. Because the [...]

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Telephone Etiquette

Tim Millett — Mon, 14 Jan 2008 10:32:22 +0000

Effective communication is a vital part of the success or failure of any business, and while email is a popular way of keeping in touch, the trusty telephone still has an important role to play. Unfortunately, unlike email, you cannot edit your comments or erase something inappropriate in favour of something better. Telephone calls are [...]

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Customer Care

Tim Millett — Wed, 09 Jan 2008 10:32:21 +0000

How do you take care of your customers? More to the point, how would you define that term? Do you see it as taking care of things when they go wrong, to make sure that everything turns out right in the end? Or do you see it as the need to constantly perform actions – [...]

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Meeting Customer Needs And Wants

Tim Millett — Sun, 14 Oct 2007 08:22:56 +0000

Meeting the objective needs and subjective wants of customers to drive sales is the basis of most businesses. It is how they build business relationships, remain profitable, and how they expand into new territories. While the process of meeting those needs and wants may be different for each client or project, your goal is to [...]

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Leading Quality Customer Service Departments

Tim Millett — Tue, 17 Jul 2007 11:30:39 +0000

These days, customer service departments do more than answer customer questions, take orders, and supply additional information when needed, they are also used to increase sales, improve customer loyalty, and bring in new customers. Being able to provide these additional services requires training and leadership from managers and supervisors. INCREASING PROFITS BY OFFERING QUALITY CUSTOMER [...]

Leading Quality Customer Service Departments is a post from: i perform Articles & News