Working on Your Cold Calling Techniques
Making cold calls is a reality for a variety of people in a variety of contexts — business owners, job seekers and perhaps even volunteers involved with fundraising. While very few people are born with the skills and motivations to cold call, it is a valuable skill as it allows you to proactively and directly control sales activity, thereby improving your sales and business success.
Essentially, the practice of cold calling is like any other — it requires quality training and practice to be done well. Being able to connect with someone over the phone definitely requires a specialised skill set and is now more important than ever because the Internet has markedly changed the way we buy.
Top 10 Attributes of a Great Business Leader
Mark Zuckerberg, Steve Jobs, Bill Gates, Richard Branson; the list of great business leaders of our time goes on. There are many qualities that are common to successful business leaders and attributes that make them influential and see them not only inspire but also add outstanding value to the organisations they lead.
So, what makes a great business leader? Mary Kay Ash, founder of Mary Kay Cosmetics, summarised many of the most important attributes of great leaders when she said, “We need leaders who work for the benefit of others and not just for their own personal gain. Leaders who inspire and motivate, not intimidate and manipulate; who live with people to know their problems in order to solve them and who follow a moral compass that points in the right directions regardless of trends.”
How to Enhance Performance and Drive Your Business to Greater Profitability
The challenges that face most businesses are significant and range in nature, magnitude and impact. Scarcity of resources, ever-increasing costs, local and international competition and the need to always be at the cutting edge of information and latest developments are just some of the issues that affect businesses of different types, sizes and purposes.
Despite the challenges, opportunities and threats facing a business, almost all enterprises are primarily concerned with enhancing business performance and achieving greater profitability. Essentially, businesses want to see the impact of their activities and it is through optimised performance, customer experience and increased profits that many measure improvement.
What do great organisations do?
How to Make Strategic Service Decisions
Every business, no matter how large or small, is faced with the need to make ongoing decisions about the direction and approach it will take. Strategic decisions and directions inform planning processes and the day to day work carried out by employees. In a competitive marketplace, it is vital that business leaders and management are always mindful of new opportunities, products and services, as well as committed to providing the leadership and foresight that is necessary to bring an organisation success and an edge over its competitors.
Making business decisions, particularly those related to customer service strategy, is an ongoing process. A customer service strategy should remain a primary concern, so that businesses of all types, sizes and purposes are able to adjust to change and experience success as well as a strong and healthy presence.
4 Ways to Maximise Team Performance
No matter what the size of your organisation or its key business activities, effective functioning of teams is pivotal to your achievement of success. Business owners and managers are perennially challenged to discover and promote ways to enhance the performance of their teams and create opportunities for team members to work together in dynamic and creative ways.
While it is not always possible to apply a formula that will guarantee improved team performance, it is for the same reasons that businesses invest in sales training and customer service training that they do and should invest in training programs to strengthen teams and enable successful team building.
What can be done to maximise team performance?
1: Ensure that the Team Understands Its Purpose
