Corporate culture is a difficult thing to define. Every company has it, whether they build it on purpose or by accident, and the way it develops makes it either a liability or an asset. In some places company culture is fostered, while in others it simply happens.
If you want a specific culture for your business, then it’s important that you take an active role in creating it. Otherwise, you could end up with a work environment that you never envisioned. Plus, developing a positive culture will help you attract and retain quality staff members, which will only help boost your organisation. The following are some questions to ask yourself to determine whether or not you are fostering a positive company culture.
When you manage a team, the effectiveness of that team depends on how well you have trained and contributed to the development of the people. Individuals in a workplace require ongoing training in order to become more effective in their positions, take on bigger challenges and new roles, and become skilled as the nature of their work — and of your company — evolves.
Having employees that feel confident to do their work makes for a much more productive office and organisation in general. Whether you are doing leadership, sales or customer service training, however, simply going through the motions is not enough. The following are a few of the ways you can test to ensure your training is being effective.
When it comes to team building at the office, many managers try to avoid the topic because it often takes a lot of time and effort. When it comes down to it, however, the benefits of having a high-functioning team cannot be overstated: increased trust, enhanced performance and productivity, more job satisfaction, staff retention and an overall sense of community are just some of the advantages.
When you add all this together, what you get is a cohesive bunch of people working in sync towards the same goal, with a marked absence of frustration, resentment, suspicion, avoidance of accountability, lack of respect, and all those things that make people hate going to work.
In the simplest sense, training refers to a learning activity that can change the behaviour and knowledge of people. When it comes to your business, it is the behaviour and knowledge of your staff members that can really affect your bottom line. Unfortunately, without the right training your staff members could become your biggest liabilities; with the right training, however, they have the potential to become one of your biggest assets. The following are a few of the dangers of not taking the time and resources to ensure your employees have been properly trained.
Lack of unity
Employees must be trained so that they are able to do their jobs the right way and with a clear understanding of how their work contributes to the overall success of the business. When people understand the importance of their position and have the tools necessary to do their best work, they feel more respected, have more job satisfaction and respect each other more, which leads to higher overall morale. When you have unity among your staff, you also get higher productivity from individuals, better team performance, and far better returns for your business.
Employees that are on the front-line of customer service have one of the most important jobs in business: interacting with customers in a positive and meaningful way to keep them coming back. If one of the primary goals of your business is to make money, then the main function of your business (and every person in the business) is to acquire and maintain loyal customers through outstanding customer service.
This level of service doesn’t just happen all on its own, however, and in the end your success relies on the abilities of your employees to provide outstanding services. For that to happen, your employees need to feel empowered, so the following are just some of the ways you can help your staff members provide the best customer service possible.