It amazes me that even in today's social media savvy business environment there are still big companies that fail to engage with their customers, particularly customers that are frustrated and unhappy
A common complaint made against many customer service operations is that concerns either aren't resolved promptly or customers feel that they aren't being heard. Both of these complaints can be rectified by becoming a good listener.
Providing the best customer service 24/7 isn't always an easy proposition. Regardless, customer service experts stress that by following these tips businesses can improve their image and effectiveness in this very important field.
Providing good customer service is incredibly important in the new digital age of business. However, with the revolution in the service industry, customers now expect to be given service that is not only effective but of the highest quality.
Some people are born leaders, while others become leaders by acquiring and cultivating certain traits and skills. If you're in the second camp and looking to grow into a successful leader, here are some tips that can transform your career.
Leaders are a special breed - a committed and talented leader can single-handedly turn a company from good to great. While leaders come in all shapes, sizes and colours, and even hold all different manners of creeds, there are a number of traits that they
Leadership can be a hard trait to bottle. However, many people know good leadership when they see it, even if they can't exactly put their finger on how they themselves can get it. According to an expert on leadership, Pat Sweet, all good leaders possess
The search to find people that will actively and positively contribute to the direction of a new company is not always straightforward. The approach that is taken by a business to finding new people can significantly determine its success.
The story of a team of professional baseballers struggling for money has become a much-loved best seller in Moneyball: The Art of Winning an Unfair Game.
Suzi Dafnis, leadership expert and chief executive of the Australian Businesswomen's Network, recently had some advice for small business owners.