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Experience Economy, exceeding customer service expectations

THE "EXPERIENCE ECONOMY" GOES BEYOND SERVICE
Published by Iperform on 03 April 2014

We have left the 'Service Economy' and are now in the 'Experience Economy'. Service pure and simple, is not enough any more - the service we provide is now just part of the experience, but does not define the entire experience.

CREATIVE CULTURE TRAINING PROGRAM CREATIVE THINKING CREATIVITY TEAM LEADER

HOW TO FOSTER A CREATIVE CULTURE
Published by Tim Millett on 18 March 2014

A particular area of interest for many businesses revolves around the concept of creativity and how it can be applied in the work environment. Having written a number of books on the subject, Edward de Bono can be surmised to say that probably the biggest obstacle to the discovery of creative solutions lies in the issue of time. Read on...

SMALL GESTURES GREAT IMPACT FIRST IMPRESSIONS SERVICE TRAINING

SMALL GESTURES : GREAT IMPACT
Published by Tim Millett on 18 March 2014

First impressions count, right? So imagine my pleasant surprise on arrival in the "Madeleine Room" where I was to conduct training to find at every place around the u-shaped table was a namesake "madeleine" (a small French cake) and a glass of freshly squeezed orange juice. It was very much on theme for the hotel where I was training, and created a positive benchmark for the rest of the day. But that's only the beginning of the story...

EXCEL AT CUSTOMER SERVICE BY FOLLOWING A FEW EASY STEPS

EXCEL AT CUSTOMER SERVICE BY FOLLOWING A FEW EASY STEPS
Published by Tim Millett on 09 October 2013

Providing the best customer service 24/7 isn't always an easy proposition. Regardless, customer service experts stress that by following these tips businesses can improve their image and effectiveness in this very important field.

GREAT CUSTOMER SERVICE IN JUST A FEW STEPS
Published by Tim Millett on 09 October 2013

Providing good customer service is incredibly important in the new digital age of business. However, with the revolution in the service industry, customers now expect to be given service that is not only effective but of the highest quality.

TIPS TO TRANSFORM YOURSELF INTO AN EFFECTIVE LEADER
Published by Tim Millett on 09 October 2013

Some people are born leaders, while others become leaders by acquiring and cultivating certain traits and skills. If you're in the second camp and looking to grow into a successful leader, here are some tips that can transform your career.

ESSENTIAL LEADERSHIP TRAITS FOR SUCCESS
Published by Tim Millett on 09 October 2013

Leaders are a special breed - a committed and talented leader can single-handedly turn a company from good to great. While leaders come in all shapes, sizes and colours, and even hold all different manners of creeds, there are a number of traits that they

TRAITS THAT EVERY LEADER NEEDS TO HAVE
Published by Tim Millett on 09 October 2013

Leadership can be a hard trait to bottle. However, many people know good leadership when they see it, even if they can't exactly put their finger on how they themselves can get it. According to an expert on leadership, Pat Sweet, all good leaders possess

STRATEGIES FOR BUILDING GREAT TEAMS
Published by Tim Millett on 09 October 2013

The search to find people that will actively and positively contribute to the direction of a new company is not always straightforward. The approach that is taken by a business to finding new people can significantly determine its success.

MONEYBALL REVEALS BETTER WAYS TO HIRE THE RIGHT STAFF
Published by Tim Millett on 09 October 2013

The story of a team of professional baseballers struggling for money has become a much-loved best seller in Moneyball: The Art of Winning an Unfair Game.

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