We have left the 'Service Economy' and are now in the 'Experience Economy'. Service pure and simple, is not enough any more - the service we provide is now just part of the experience, but does not define the entire experience.
A particular area of interest for many businesses revolves around the concept of creativity and how it can be applied in the work environment. Having written a number of books on the subject, Edward de Bono can be surmised to say that probably the biggest obstacle to the discovery of creative solutions lies in the issue of time. Read on...
First impressions count, right? So imagine my pleasant surprise on arrival in the "Madeleine Room" where I was to conduct training to find at every place around the u-shaped table was a namesake "madeleine" (a small French cake) and a glass of freshly squeezed orange juice. It was very much on theme for the hotel where I was training, and created a positive benchmark for the rest of the day. But that's only the beginning of the story...
Providing the best customer service 24/7 isn't always an easy proposition. Regardless, customer service experts stress that by following these tips businesses can improve their image and effectiveness in this very important field.
Providing good customer service is incredibly important in the new digital age of business. However, with the revolution in the service industry, customers now expect to be given service that is not only effective but of the highest quality.
Some people are born leaders, while others become leaders by acquiring and cultivating certain traits and skills. If you're in the second camp and looking to grow into a successful leader, here are some tips that can transform your career.
Leaders are a special breed - a committed and talented leader can single-handedly turn a company from good to great. While leaders come in all shapes, sizes and colours, and even hold all different manners of creeds, there are a number of traits that they
Leadership can be a hard trait to bottle. However, many people know good leadership when they see it, even if they can't exactly put their finger on how they themselves can get it. According to an expert on leadership, Pat Sweet, all good leaders possess
The search to find people that will actively and positively contribute to the direction of a new company is not always straightforward. The approach that is taken by a business to finding new people can significantly determine its success.
The story of a team of professional baseballers struggling for money has become a much-loved best seller in Moneyball: The Art of Winning an Unfair Game.