i perform provides high quality, results-based performance training to market leaders. Our training modules include team performance, personal performance and sales & service performance.

Timothy Millett - Director of Training & Development

Timothy’s training, sales and service excellence experience covers destinations as diverse as Hong Kong, Indonesia, Malaysia, Tokyo, Singapore, Brunei, Australia, Switzerland, Germany, England and the Middle East ensuring cultural sensitivity and a broad base of experience in lecturing, teaching and training.

After graduating from the Ecole Hôtelière de Lausanne, Switzerland in 1980, Timothy began his management career in Australia with The Regent of Melbourne (now Sofitel Melbourne). During the 5 years he spent with Regent Timothy worked in the capacities of Assistant Manager, Front Office Manager, Guest Relations Manager and Public Relations Manager.

On leaving Regent, he worked for 4 years in various retail, restaurant and catering positions before becoming a founding staff member of the internationally renowned Blue Mountains Hotel School in Australia. With this company Timothy taught all aspects of Service and Rooms Division over a period of more than 5 years, as well as a variety of Leadership and Management subjects. His final role with the School was as Head of Admissions where he coordinated the sales function as well as the active recruitment of all students both domestically and internationally through his attendance at education fairs and exhibitions.

In 1996 Timothy moved to Asia with the prestigious Mandarin Oriental Hotel Group (MOHG), initially as Training Manager for both the Mandarin Oriental, Jakarta and Hotel Majapahit Mandarin Oriental, Surabaya before assuming the position of Group Training Manager for MOHG based in Hong Kong.

In early 1999 he was appointed Corporate Director Training for Mövenpick Gastronomy International based in Zurich, Switzerland responsible for the training strategy and implementation of this company with a turnover of over SFr600 million per year and a staff of over 6,000.

After two years with Mövenpick Timothy then returned to Asia Pacific providing training expertise for companies such as SWIFT, ABB, Amway, Four Seasons, Reader’s Digest, UBS, Kaufhof, Bendigo Bank and Mövenpick Hotels and Resorts, as well as a variety of other hospitality and tourism organisations throughout the world. Timothy also has worked since 2003 as an independent consultant for J D Power & Associates in Los Angeles.

Paul Sprokkreeff

Paul Sprokkreeff is a fourth generation hotelier, with over 10 years senior management experience in international luxury hotels and clubs, focused predominately in Asia and Australia. Having managed two 5-star hotel openings in Asia with Swiss-Belhotel International Paul is acutely aware of the importance of effective training programs and the rewards these can bring to an organisation.

Educated in Europe and Australia, Paul completed his degree (dux) in Hospitality Management through Bournemouth University, UK, in conjunction with the International Hotel Tourism & Training Institute, Switzerland.

His career within the hospitality industry took him to China, Vietnam, Hong Kong and Switzerland in a variety of senior management and CEO positions. Paul's industry expertise brings a strong client focus to i perform. He is also a member of the International Industry Advisory Board of the Blue Mountains Hotel School.

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